Direct2Attorney is a legal marketing & referral service - not a law firm and not a substitute for legal advice.
Effective Date: July 2026
At Direct2Attorney, we are committed to providing a positive experience for every visitor. If you have concerns about our website, services, communications, or how your inquiry has been handled, we encourage you to let us know so we can investigate and respond appropriately.
You may submit a complaint by contacting us using any of the following methods:
Email: support@direct2attorney.com
Phone: +1 (813) 768-0409
When submitting your complaint, please include:
Your full name
Your preferred contact information
A detailed description of your concern
The date of the incident or interaction (if applicable)
Any supporting documents or screenshots that may help us investigate
We will acknowledge receipt of your complaint within 2 business days.
Our team will review the information you provide and investigate the matter as appropriate. We may contact you if additional information is needed.
We aim to provide a response or update within 10 business days. If additional time is required due to the complexity of the matter, we will keep you informed of our progress.
Once our review is complete, we will explain our findings and any actions we have taken or intend to take.
Direct2Attorney is a legal marketing and referral service and is not a law firm.
If your complaint concerns legal advice, legal representation, or services provided by a participating law firm, we may direct you to contact that law firm directly, as they are independently responsible for the legal services they provide.
We value your feedback and use complaints to improve our website, customer service, and overall user experience. Every complaint is reviewed fairly, respectfully, and as promptly as possible.
If you have questions about this Complaint Procedure or would like to submit a complaint, please contact us:
Direct2Attorney
Email: support@direct2attorney.com
Phone: +1 (813) 768-0409
Website: https://direct2attorney.com
